SoFly refund policy
User terms · Privacy policy · Refund policy
Version 1.0.1 | 30 October 2026
Effective date: 30 October 2026.
This refund policy summarises the withdrawal and refund provisions in the SoFly User Terms. It applies to purchases supplied by SoFly Ltd and preserves your statutory rights.
SoFly Ltd, company number 12352152. Registered office: Newminster House, 27-29 Baldwin Street, Bristol, England, BS1 1LT.
Withdrawal and refunds
Undownloaded digital products
You may request cancellation and a refund within 14 days of purchase if you have not downloaded the product. You do not need to give a reason.
You can request a refund through our refund tool or by opening a SoFly support ticket. Include enough information to identify your purchase and clearly state that you wish to cancel or request a refund. Staff manually review refund requests received through either route.
Where statutory withdrawal rights apply, use of the refund tool is not compulsory. You may also notify SoFly by any other legally valid clear statement, including by writing to our registered office. UK and EU consumers retain their applicable statutory withdrawal rights, including any longer period where required information was not provided.
Immediate downloads
If you expressly request supply during the statutory withdrawal period and acknowledge that you will lose the withdrawal right when supply begins, that right ends when supply begins, provided the applicable legal requirements have been met.
A digital-product acknowledgement by itself does not waive your rights.
Faulty or misdescribed products
Contact Support through a support ticket or use our refund tool if a product is faulty, not as described or otherwise fails to meet applicable legal standards. You may be entitled to repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.
Downloading a product does not remove these rights. They are not limited to 14 days.
Where a statutory cancellation refund is due, we make it within the applicable legal deadline, normally within 14 days of receiving your cancellation notice, using the original payment method unless otherwise agreed without additional cost.